Yesterday I had an experience at the mall which made me think about the fact that many of the skills necessary to be a successful retail salesperson are similar to those necessary to be successful at Dittoe PR.

As I was walking, I was approached by a salesperson with a lotion sample. Although I politely told him I wasn't interested in sampling his product, he continued to insist that I take the sample, all-the-while getting closer to me and more in my face. I decided to appease him, in the hopes of getting him to leave me alone after that. That was my first mistake. Once I took the lotion sample, he began to show me another set of products for nail care. Talking at a mile-a-minute, the salesman (who clearly cared FAR more about nail care than I, a woman, did) tried to convince me to let him demonstrate a nail smoothing product on me - "Just two minutes of your time." Yeah, right. He proceeded to smooth the top of one of my thumbnails with some sort of nail buffing product. Then, when I said "That's nice, but I really don't need the product," he went into a tirade about how my fingernails are like a business card. "Do you want your business contacts to see you with bad nails?" he asked. As I strained to keep a smile on my face and remain pleasant I thought to myself how my business contacts shouldn't care what my nails look like - they should base their opinions of me on how smart, professional and hard-working I am - and whether I get the job done well. Honestly, I don't care enough or want to spend the money to get a manicure each month - and I'd rather keep my nails cut short so I can toss a football more easily.

At this point, I started to get really annoyed and began to try harder to get away from the salesman. I hate being rude though, so I was still having a difficult time walking away. His tactics then changed to attempts to negotiate with me. He tried offering me the nail kit for half price, then offering me two nail kits for the price of one. The reality of the situation was that I wouldn't spend $5 for a nail kit - it's just not something I need, want or would even use. FINALLY I realized I would just have to be short with the man - tell him I wasn't buying anything, bottom line - and walk away.

To me, a good retail salesperson needs to resemble a good PR professional. He or she should be helpful but not pushy. Knowledge of the product, the ability to communicate and being trustworthy (which includes conveying accurate product and pricing information, especially in a negotiation-type sale) are all critical qualities to have.

At Dittoe, we pride ourselves on always being professional and pitching the media appropriately. The relationships we form with journalists and producers are largely based on their trust that we're providing them with accurate, relevant information. I know there are plenty of PR professionals who pitch using mass email lists and who don't do the necessary research prior to contacting members of the media. Going the extra mile by making ourselves familiar with new media contacts, the topics they general cover, and how they prefer to be contacted is what sets the account executives at Dittoe apart from these other PR professionals in the industry.

I always try to think about how I would react to something if I were the journalist or producer, prior to contacting him or her. By putting myself in someone else's shoes for a minute, it helps me to better understand what they want so I can get the best results for Dittoe and our clients!