I was preparing
a client for a phone interview this week, pulling together a reporter
backgrounder, key messages, and a couple of interview tips, and I discovered
something shocking: apparently the phone interview is dead. Or at least dying, for some.
If you’re like
me, this is the first you’re hearing of this. I missed the big “to do” last
April when Internet entrepreneur, blogger, and tech celebrity Jason Calacanis politely
turned down a phone interview with Wired
reporter Fred Vogelstein and requested Vogelstein conduct the interview via
e-mail—citing this as his personal policy.
As a result of Calacanis’
refusal, the two engaged in a back-and-forth debate on interview etiquette and legitimate
fears and preferences on behalf of both. Vogelstein published the pre-interview
email communication with Calacanis, another Wired
reporter printed a follow-up editorial to the debate, and Vogelstein and
Calacanis conducted a very civil podcast together on the topic.
Calacanis later blogged
the reasoning behind his policy: "journalists have been burning subjects
for so long with paraphrased quotes, half quotes, and misquotes that I think a
lot of folks (especially ones who don't need the press) are taking an email
only interview policy."
The (mostly tech)
media frenzy that followed debated the need for in-person interviews, the true intentions
of a reporter during an interview (the “Gotcha!” moment) and the warranted, or unwarranted, paranoia of public interview subjects.
Calacanis is
certainly not the only public figure that limits reporters to email interviews,
and he isn’t the only one whose principle has generated media coverage. But my
question is this: Who is right, and who has the real say in how an interview is
conducted?
As a former journalism
student and editorial intern and now practicing PR maven *insert horn tooting
here*, I’ve been on both sides of this debate. No, I’ve not been a reporter for
a top tier media outlet or blog, but I’ve conducted my share of interviews. I’ve
experienced articulate subjects, divas, dreaded two-word responders,
and even one who completely fabricated events (but we’ll save that lovely
tale for another post). In my experience, an in-person interview gives you
context and a depth that a typed interview never could.
Conversely, I
know how it is to want to look after a client and guard them from potentially uncomfortable
media experiences. And what one learns in PR is that if you aren’t, say, Oprah,
Bill Clinton, Kanye West, or, in this case, Jason Calacanis, often the choice
isn’t yours. The journalist trumps your request, and for the most part, the phone
interview will win.
Maybe the phone interview is dead to you. But in my world, the phone interview isn’t dead, dying, or coming down with a cold—it’s very much a part of my clients’ media routine. I take the responsibility of preparing them and the reporter extremely seriously, and until I get them Oprah status, I'll work tirelessly to that end.

Posted by: Jeff Bowe on Saturday, November 15, 2008
The death notice of the phone is premature. I wonder if the wireless companies feel the phone is dead? I agree that the media is to blame for those who prefer the safety of written comments. I got misquoted one time in an article on dating in the workplace and I still hear about it from her...almost 12 years later! (I did not say that working with someone meant you could not "get away from them", I said that it was hard to separate work and personal issues when you have a professional disagreement at work.) Anyway, how about both? Send me the questions you want, make them as hard as you want, and then call me. I'll have time to think about a response. Reporters are (supposedly) great on the spot thinkers and speakers and not everyone else is. Give those who are not the chance to gather some thoughts. Last time I checked, most reporters edit their stories before publishing them, isn't it fair to give their interviewees a chance to prepare for what will be asked?